Frequently Asked Questions
Online Shop Related
A : If you place your order as a Harmonie.R member. It will help to speed up the checkout process and allow you to keep track of your orders.
A : There is no minimum or maximum spend required on the Harmonie.R Online Shop.
A : You may login to My Account and refer to the ‘Download Item’ tab for your Order Status and download.
A : You can refer to the Free Trial Page, and you can download the full version for trial after registering as a member.
A : No, we do not provide International Shipping.
A : We are sorry that you have received an incorrect item. Please request for help here. We’ll assist with the refund as soon as we can.
A : We are sorry that you have received a defective product. Please request for help here. We’ll assist with the refund as soon as we can.
A : Please use the search function on this site to enter the title of the song you are looking for, the artist, or the year. If you still can’t find it, please click “Please contact us” and fill in the sheet music related information. We will assist you in your search to see if there is an archive or publication plan for the spectrum.
A : Do contact our Customer Care Team here with your order number. We’ll assist you as soon as possible.
A : Contact our Customer Care Team here with your order number. We’ll assist you as soon as possible.
A : Placing an item in your shopping cart does not mean the item has been reserved. Please checkout to ensure you get your items. Your items are only confirmed upon successful checkout.
You can change your registered email address in a few steps:
Sign-in to your account at https://harmonier-sg.com/my-account/
- Click on “Account Details”
- Scroll down to “Email”
- Enter new email address
- Click on “save”
If you have any issues in changing your email address, do fill up the form here and share your new and old email address with us. Our team will get back to you within 5 working days.
To reset your password, click on the “Forget Password?” button found on the login page here and a reset password link with instructions will be sent to your registered email address.
If you have any issues in changing your password, do fill up the form here. Our team will get back to you within 5 working days.
A : Yes, you can.A free trial is available for each product . Simply click the “Listen” button on the product page to start the audition.
A : Harmonie.R does not sell or share your personal information, including your name, address, phone number, email address, birth date, financial account information etc. with third parties. We take great care in managing your personal information only in accordance with our Harmonie.R Privacy Policy.
Playback Related
A : it is Mp4 format
A : you can use the playback software in the device to open it after downloading the video.There is no need to download additional software or apps.
A : Yes, you can. EXAMpiece™ can be used offline after downloading the file. Offline / airplane mode is recommended for practice.
- Sometimes restarting the device can solve your problem.
- If restarting the device still doesn’t solve the problem, try deleting the file and downloading it again.
EXAMpiece™ is an offline practice material.
The videos are all pre-recorded. We use pre-recorded video formats to ensure that the content is presented with a certain level of quality.
A : There is no time limit, once purchased, it can be used for a lifetime.
Yes.Within 60 days of purchase, you can download 5 times.
Payment Related
Ａ：A: We’re now only accept instant transfer via mobile banking in different countries. You may visit here to know more about payment methods. You may visit here to know more about payment methods.
- Macau: Easy Tranfer
- Sinagpore: PayNow
- Hong Kong: FPS(Faster payment system)
- Malaysia: DuitNow -> PayNow
- Thailand: Promptpay -> PayNow (PPPN)
The reasons are as follows:
- The system of your card issuing bank is busy or the network data is congested, and the waiting time for entering password is too long, causing the system to fail to confirm.
- Please confirm whether the checkout process has reached the Enter “FPS ID” and completed.
- Your bank account is not enough money to complet the transfer.
A : You may log in to My Account and refer to the ‘Your Invoices’ tab for your Order Status and Purchase History.
A : Option for installment, split payment, or using multiple bank account is not available. We are continuously improving our service and we are looking to expand our modes of payment in the future. We accept one bank account per bill.
A：You can view your transaction history by logging into your account through our website here . Please allow up to 24 hours for details of the transaction history to be updated on your account.
A : Do contact our Customer Care Team here with your order number. We’ll assist you as soon as possible.
Our Customer Care Team does not operate on weekends and Public Holidays.
A : EXAMpiece™ is digital file, so we do not accept any exchange of items bought on Harmonie.R Online Shop.
Ａ：No, we are unable to cancel your order after a successful transaction confirmation is done.
Harmonie.R® Rewards program
Harmonie.R® Rewards is a membership program that rewards and thanks loyal customers for patronizing Harmonie.R® online shop.The program benefits all Harmonie.R® Rewards members as you earn Tempo when you pay via your registered account at participating Harmonie.R® online shop, amongst other rewards. Additionally, if you sign up to receive communications from Harmonie.R when you register your account, you will be among the first to receive news, exclusive offers and information about Harmonie.R.
You can join the program by registering on Harmonie.R® online shop via https://harmonier-sg.com/my-account/ . You can start collecting Tempo and earning rewards by paying with your registered account. For every SGD5/HKD30/MOP30 you spend, you will earn 100 Tempo. There are Four membership levels in this program.
Largo level: Upon creating a new Harmonie.R’s account and registering, you will automatically become a Largo level.
- Start Harmonie.R® Rewards member journey and strat to collect Tempo
- Largo level badge
- Download free trial product ( A237281 Ver: english )
Adagio level: After you earn 1600 Tempo within a period of 3 years, you will be upgraded to an Adagio level Harmonie.R® Rewards member, where you will receive these additional privileges (on top of what’s mentioned above):
- Adagio level badge
- Discount 2% off ( permanent ) on an order
- Coupon 15% Discount on an order
Moderato level: After you earn 2500 Tempo within a period of 3 years, you will be upgraded to a Moderato level Harmonie.R® Rewards member, where you will receive these additional privileges (on top of what’s mentioned above):
- Moderato level badge
- Discount 10% off ( permanent ) on an order
- Coupon 20% Discount on an order
Vivace level: After you earn 5000 Tempo within a period of 3 years, you will be upgraded to an Adagio level Harmonie.R® Rewards member, where you will receive these additional privileges (on top of what’s mentioned above):
- Vivace level badge
- Discount 13% off ( permanent ) on an order
- Coupon 25% Discount on an order
- Qualification for apply Harmonie.R® Teacher Affiliate^
^Applicable to newly upgraded Vivace members only. Vivace members can fill out the application form and submit the documents, waiting for approval.
Once you qualify for Largo level, you will be at that level for 3 years from the date you qualified – this will be your anniversary date. You will then have 3 years from your anniversary date to earn 5000 Tempo in order to upgrade to Vivace level. Tempo are refreshed and reset every 3 years and will not be brought forward.
Once you qualify for Vivace level, you will be at that level for 3 years from the date you qualified – this will be your anniversary date. You will then have one year from your anniversary date to earn 5000 Tempo in order to extend your Vivace level membership for another year.
If you do not earn 5000 Tempo in 3 years, you will start your new year at largo level.Tempo are refreshed and reset every 3 years and will not be brought forward.
Registering for Harmonie.R® Rewards is easy. You can join the program by registering on Harmonie.R® Online Shop. you can join by creating an account via the Harmonie.R® online shop or Here.
Upon successful registration, you can start collecting Tempo and earning Rewards.
No. Every 3 years on your anniversary date (the date you qualified for that level), we will track if you have earned the minimum number of Tempo required for that membership level.
For example, if you are a Vivace member, we will track to see if you have earned a minimum of 5000 Tempo during the 36-month period before your anniversary date. If so, you will remain at the Vivace level for another 3 years. Your Tempo balance will still revert to zero and Tempo will not be brought forward.
You can earn Tempo and receive rewards simply by paying with your registered account at Harmonie.R® online shop. For every S$5/HKD$30/MOP$30 you spend, you will earn 100 Tempo. For example, if you’ve spent S$10, you will see 200 Tempo reflected in your account for that transaction. Do note that Tempo may take up to 24 hours to be reflected in your account.
Alternatively, you can earn points ( Tempo ) from the following ways.
- Registration
- Welcome first order
- Spend money
- Referee registration
- Welcome Referee’s first order
- Referee spends
- Share link on social networks*
- Visitor clicks a social share
- Product review
- Post a comment ( product pages )
*Social networks includes Facebook, Twitter, Pinterest, Linkedin, WhatsApp, MeWe
The Tempo are used to determine the level of Harmonie.R® Rewards membership and rewards that are eligible for redemption.
You can redeem regular price products with your coupon
Yes. Tempo will expire 3 years from your anniversary date (the date you qualified for the current level of your Harmonie.R® Rewards membership). After registering a new account, you have 3 years to earn Tempo to reach the next level. Upon reaching a new level, you will have another 3 years from the date that you reached that level to earn Tempo to maintain your membership at that level or to progress to the next level.
This means that if you’ve just created a new account, you have 3 years to earn 5000 Tempo to reach Vivace level.
Once you hit Vivace level, you will have 3 years from that date (your anniversary date) to earn Tempo to maintain your Vivace level. If you earn less than 5000 Tempo, you’ll start the new year as a Largo level member. Tempo gets refreshed annually and will not be brought forward.
No. Tempo are only awarded to registered accounts.
Purchases discount products are ineligible to earn Tempo. Harmonie.R may from time to time designate certain product items to be ineligible to earn Tempo.
Yes, the Tempo you get are based only on the amount you pay for, but please note that the bill needs to be paid from a single account. Please make sure to complete the payment process correctly to get Tempo.
Each time you make a purchase at Harmonie.R online shop with your registered account, the number of Tempo earned will be recorded in your account within 24 hours of the purchase. You may log into your account through the members’ portal to track your Tempo.
We want to ensure that the Tempo in your account accurately reflects your purchases. If the total number of Tempo appears to be incorrect, please contact us here. Be sure to have your Email and phone number with you for verification purposes. Please note that the detailed allocation of Tempo and transaction history are updated every 24 hours.
Tempo collected in each account can only be used by that account holder, and cannot be transferred to another account.
You may redeem your rewards when you click proceed to check out the reward may already auto-apply-on-cart.
Reminder: Your rewards have their respective validity period which is listed on each coupon. Harmonie.R may also offer special coupons from time to time with different validity period. You can track your rewards and coupons via the members’ portal. Please be sure to redeem them before they expire.
You can check your available rewards on the members’ portal.
Yes. Different rewards have their respective expiry dates. Your Tempo will expire on your anniversary date. While other rewards in your Harmonie.R account will expire 30 days after they are issued – these expiration dates are listed with the coupon. You can track this via the Harmonie.R Online Shop member’s portal. Harmonie.R may also offer special e-coupons from time to time with different validity periods. Please be sure to redeem your rewards before they expire.
You will receive exclusive offers and discounts by email from time to time. You can track this via the Harmonie.R Online Shop member’s portal to receive such communications from us so you don’t miss out on our latest offers.
The one-time reward will be used first, and the permanent discount will be used when you spend again. The highest discount value will be used in the permanent discount, and it cannot be used in combination.
Rewards have an expiration date because we want to encourage members to use them. As our most loyal customers, we want you to enjoy those rewards because you deserve them. We hope you will visit us often enough that your rewards won’t ever come close to their expiration date. You can always check the status of your rewards if you log into your account.
You can log into your account through the members’ portal to track the number of Tempo you’ve earned, your current rewards, available Tempo for redemption and the number of Tempo you need to earn until you reach the next level. Do note that Tempo may take up to 24 hours to be reflected in your account.
There is no limit to the number of rewards you can have in your account at any one time. You can collect Tempo to earn free Rewards at your membership leveling system. The rewards stay in your account until you redeem them or when your Tempo expire on your membership anniversary date.
Rewards are earned in real-time once you have completed the transaction when you earn the required number of Tempo.
You have to pay with your registered account because it is linked to your rewards. By using your account, we can track your purchases and award your Tempo. Also, when you register your account, you provide your contact details for us to inform you of your rewards and special offers.
There can only be one person registered to one account at any given time.
Yes. All accounts are eligible for Harmonie.R® Rewards rewards and benefits as long as they are registered to your account.
No membership fee is required to join the Harmonie.R® Rewards program. All you have to do is register your account and you will be automatically enrolled into the program. You can do so here.
Registering your account on the member’s portal, signs you up to enjoy Harmonie.R® Rewards benefits and rewards in Harmonie.R® Online Shop.
Additionally, when you register an account, you can also manage your account in a variety of ways, including making payments, online or tracking your purchases and rewards.
Memberships are non-transferable and cannot be shared with family members or friends.
You may choose to opt in or opt out of receiving promotional emails from us. By opting in, you will receive notifications of the various special offers available to you as a Harmonie.R® Rewards member. If you wish to opt out of receiving such promotional emails, you can go to contact us and fill up the forms to change your settings at any time. However, you will still receive non-promotional emails about your account, such as any change in programs or policies.
Registering for Harmonie.R® Rewards is easy. You can join the program by registering your account. You can start collecting Tempo and earning Rewards by paying with your registered account.
Yes, you can. Vivace level members apply for a Harmonie.R® Teacher Affiliate, you must meet certain conditions and submit documents. For details, please refer to here.
Yes. A partner can participate in the Harmonie.R® Rewards program and earn rewards.